Returns / Refunds
Returns & refunds, made simple.
Clear guidance on eligibility, return shipping, refunds, and damaged or incorrect items.
We want you to feel confident shopping with LivoNest. If you are not satisfied with your order, you may request a return within 14 days after delivery.
Returns at a Glance
Return Eligibility
Eligible returns
- Items are unused.
- Items are in their original condition.
- Items are returned with original packaging where possible.
May not be eligible
- Items that have been used.
- Items damaged by misuse.
- Items missing key packaging.
How to Start a Return
- Contact us
Email support@livonest.vip with your order number and the reason for return.
- Wait for instructions
Please wait for return instructions before sending any item back.
- Send your return
We recommend using a tracked shipping service for returns.
- Inspection and refund
Once we receive and inspect the returned item, we will notify you whether the refund is approved.
Return Shipping
No restocking fee is charged for eligible returns.
Customers are responsible for return shipping costs unless the item arrives defective, damaged, or incorrect.
We recommend using a tracked shipping service for returns.
Refunds
- Return received
- Returned item inspected
- Approval notification sent
- Refund issued to the original payment method
- Approved refund processed within 5–10 business days
- Additional time may be required by your bank or payment provider
Approved refunds will be issued to the original payment method. Approved refunds are processed within 5–10 business days. Additional time may be required by your bank or payment provider before the refund appears in your account.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact LivoNest within 7 days of delivery with photos of the item and packaging so we can help resolve the issue.
Need Help?
For questions about a return or refund, contact us at support@livonest.vip.